Contacts
Phone Number
Kindly note that not all numbers may be accessible or covered by all mobile phone networks. Please also be mindful that we may monitor or record your communications for training and quality control purposes.
Call Customer Service on
+44 (0) 203 402 1444
+44 (0) 203 402 1444
info@geminifreedom.com
Post
GARE DE ROB
Via Fabio Filzi 41,
20124 Milano (MI)
Italy
FAQs
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and Apple Pay. Local payment methods may appear at checkout depending on your country.
When will I be charged?
At the moment your order is placed. An order confirmation will follow by email shortly after.
Can I modify or cancel my order?
If your order has not yet been processed, we can cancel it or update the shipping details — email us at info@geminifreedom.com as soon as possible. Once an order has entered processing, items, sizes, and addresses can no longer be changed.
Where do you ship?
We ship to the EU, the UK, and to over 200 countries worldwide.
What does shipping cost?
Standard delivery is complimentary on all orders. Customs and duties are included where applicable.
How long will my order take to arrive?
Orders within the EU typically arrive within 2–4 working days. International deliveries take 3–7 working days, depending on destination.
How do I track my order?
A tracking link will be sent to you by email as soon as your order is dispatched.
How long do I have to return an item?
Returns may be requested within 14 days of receiving your order. Items must be unworn, in their original condition, with all tags attached.
How do I return an item?
Email us at info@geminifreedom.com to start a return. We'll send you a return address and the documentation to include with your package. The cost of return shipping is the customer's responsibility.
Can I exchange an item?
Direct exchanges are not available. To change a size or colour, please return the original item and place a new order.
When will I receive my refund?
Once your return has been received and inspected, refunds are issued within 5 working days to your original payment method. During sale periods, processing may take slightly longer.
Where is GARE DE ROB designed and made?
GARE DE ROB is designed in Europe and built around two materials: linen and cupro.
What size should I choose?
Each product page includes a size chart in both Italian and international measurements. Where a piece runs small or large, the description will say so. The collection's silhouettes are cut on the relaxed side. If you are between sizes, sizing down is generally the safer choice.